Quick Lane at Gilboy Automotive Group

Took me 3 hours to get the works service. Called before I went and said no problem but after watching 10 people come and go as I waited I asked service advisor and he bluntly said it's up in the air. Why wouldn't someone ( him) let customers know status of waiting vehicle. Very disappointed but the thing that bothered me the most was you expect customers to watch OAN program on your waiting room tv? Wow! After 25 plus services like this I think it's time to look elsewhere.

I called and got a quote for an oil change. Service manager said around $50.00. Wich I thought was pricey but I needed it done and he said I didn't need an appointment. I went the next day and I waited over an hour and a half to get oil change done.I asked what was taking so long and he said they didn't have the right filter for my vehicle. Wich he never mentioned. Because I wouldn't have waited that long. So I asked Service why vehicle was taking so long, I was told I had some special filter that they didn't carry and they had to wait to be delivered from local auto parts place before they could do the oil change. Then they tell me it's suddenly $80.00 for my oil change. I paid the 80 and had to leave (my wife had to be back to her work) As I'm driving down 22 after leaving I notice terri

The service manager, Jon, is great! He is always fair, thorough, and courteous in his dealings with me. The "quick" in Quick Lane doesn't necessarily mean you'll be in and out quickly though. But I've never had to return my vehicle due to faulty workmanship. Prices for PA State inspection and emissions are low too.

They did a great job diagnosing my electrical system and ultimately replacing a battery. I called and had an appointment that very moment. The Gilboy Parts Department is also extremely professional and has the best service in the Lehigh Valley.

Set up appointment to have our car inspected. Vehicle was taken right away and completed work in less than 45 minutes. Very happy about that. Planning on buying our 4th Escape in spring from Gilboy Ford.