Quick Lane at Springfield Ford

First ever "No BS" dealership. Ask for Bill Williams. I bought a vehicle back on 2022 and againg on 2025. I will keep coming here.

Every person who I interacted with at my last visits, has been more than great! They are professional, respectful of your time and needs, and they always care for your interest. I always come back here for my van, which needs their help more than often due to overuse. Many thanks to Sal and especially Jeanna, who goes above and beyond every time, to accommodate their customers.

I went to this location for a coolant leak fix last year and after a couple days at their shop, they told me they had found and fixed the problem. Recently, I have had the same issue reappear and I went in and they fixed it again, allegedly.It is leaking again now, but I won't be going back. I have very low confidence in this location's service. You'd be better off honestly going to the one in the city. Also, I have found some of the people working the desk there to be somewhat passive aggressive in their tone when they speak to you. Not my fault you work there.

There is nothing quick about it! I scheduled an appointment on line and arrived 1/2 hour before the appointment(11:30). Was told they had to see if they had the brakes I needed and would get back to me. (Arent brakes typically available in an auto shop???). An hour after that they came back to say the brakes were ordered and would be there soon. An hour after that they informed me they just arrived and would take another hour to put them on the car. As of this post, I'm still waiting and there have been no more updates. Must be due to the look of displeasure on my face!!!!!

Vert helpful staff and they have ford brand fluids like motorcraft orange coolant, about $17 for a gallon, not only is it nearby but it's also cheaper than buying it online. They had me in and out real quick.