Quick Lane Tire & Auto Center at Tenvoorde Ford, Inc.

My first experience here. Got the works oil change. The young ladies at the front desks were very courteous, pleasant, and very attentive. They were really keeping an eye on the flow and great about communicating with all of the customers in the lobby. Received the dreaded "this is the stuff you need to do for your vehicle" but it was not high pressure at all. I will be a repeat customer.

They try to sell you on anything and everything. They told me that I only need one spark plug replaced and that my drive line needed to be replaced. I took it somewhere else and they’re like nothing is wrong with your vehicle. They also told me about a year ago one of my sensors was out and it would be $200+ to replace them because they wouldn’t be able to tell which sensor was dead. Nope you can tell which one. They wanted more money out of me. I will not be going back for an oil change ever again.

I called and made an appointment for an oil and filter change and a transmission fluid and filter change for my Diesel Superduty. I found out that they never performed the full service that FORD recommends in their manual. They only flushed the transmission fluids. Why on earth would they do a service that Ford doesn't recommend? Disappointed customer!

Tenvorde tried to sell me a new battery $219.95 but my battery is only 3 months old, its just low because its my backup vehicle & its been sitting in the driveway. Tenvorde also tried to sell me new spark plugs that I replaced 10,000 miles ago at their main shop for $555.93. Tenvorde said I need a transmission flush $288.58 but my fluid was changed 2 oil changes ago. Tenvorde tried to sell me a coolant flush for $188.95 and it' was also changed 2 oil changes ago. Also said my tires are worn and they only have 6000 miles on them and they are Bridgestone 80,000 mile tire warranty tires. I asked if they get commission he said yes, than them he realized I did have all my work done in the main shop, he just took the techs word. Not impressed with this visit.

I wanted to reach out and recognize Chase Olson for his customer service as it was exceptional. While receiving a routine oil change at the Quick Lane over Memorial Day weekend, the service team ran into an issue. Working with Chase and after necessary review and steps taken on both ends, a solution was developed that was satisfactory to both parties. Chase even took time on his day off to work on this resolution. Chase's communication and customer service was second to none. The excellent service I received under his management will keep me coming back to Tenvoorde Ford.