Quickdrop Impounding Towing and Recovery INC

My car was damaged in these people’s trust and damaged right in front of me when I was waiting for the staff to bring my vehicle out so it could be towed to my home. My passenger mirror broken, scratches to my front bumper on both sides and the man that was pulling my vehicle off of the forklift out of there dump of an establishment managed to pull my damn bumper off and damaged the plastic covering underneath my car and I get a phone call from I’m assuming is the “manager” and she basically said well my car wouldn’t have gotten damaged if I was able to drive it off the lot. How did my vehicle get in there?!?! by them with their forklift bc a tow truck isn’t making into their lot riddled with rusty loose metal pieces and pieces of peoples broken car. She continued to gaslight me and say we

If I could rate this place lower, I would. The issue isn’t even about my vehicle being impounded — it’s about the complete lack of professionalism and compassion from the staff. On November 10, 2025 (between 1pm and 6pm), the woman at the front desk showed an attitude that was uncalled for. I had to arrange for my car to be picked up since I was out of town, and instead of helping make the process smoother, she was rude, sarcastic, and uncooperative. She even brought out the wrong vehicle multiple times and, when politely corrected, threatened to call the police on my son — who was nothing but respectful. Even over the phone, her tone was unnecessarily harsh. I understand that this type of work can be stressful, but there’s no excuse for treating people poorly, especially when they’re al

If I had the option to choose less than 1 star, I most certainly would. The customer service here is terrible. I mean the worst. The young lady who works at the front desk is simply rude and borderline disrespectful. Maybe she’s just having a bad couple of days. No need to worry. In a few years, I’m certain AI will find a way to replace her with some automated robot or system that is kind, informative , not nasty or rude. Hopefully by the time that happens she will have found some value in actually having a job. I blame the owner. And for everyone’s information, one of her colleagues identified her as being one of the rudest employees they have. Customer Service is an art. This lady just doesn’t seem happy to have a place to work.

Got hung up on after asking for the number to the people who put a sticker on my car for expired tags. My tags weren’t even expired and the number they gave me isn’t even searchable on Google.

Got my tag sticker stolen, quick drop towed my car and now all these scratches and missing little parts are here. I’ve called and left a voicemail but now no one answers. How convenient.