Red Line Towing
San Mateo, CA · Towing service
- Address
- Red Line Towing, 2135 Palm Ave, San Mateo, CA 94403
Red Line Towing is an auto shop located in San Mateo, CA. It is one of 170 auto shops listed in San Mateo. Its 2.9-star rating is slightly below the San Mateo city average of 4.5 stars. There are 2 photos associated with this location.
Customer Reviews
They had every reason not to release the car to us. Given the circumstance. I'm very grateful for the people and management that works there. You can imagine they're dealing with very tough decisions every single day. Nobody wants to find themselves towed. But let me tell you if you're polite and humble they will mirror you. We often forget to put ourselves in their shoes. But when you do that everything changes. Thank you for what you do, especially keeping the cars safe really.. With love, the black e320 Mercedes owner.
I'm genuinely puzzled by some of the negative reviews here. My experience, despite an unfortunate event, was incredibly positive. While I was on vacation, my car was towed. Upon retrieval, I discovered it had been rear-ended and significantly damaged in an accident that occurred before it was in their possession. However, Cole and another man, (sorry forgot his name) immediately stepped in and thoroughly helped me investigate, ultimately finding a police report on the windshield that explained everything. Throughout this stressful situation, they were remarkably kind, friendly, and treated me with respect. If I ever need a tow again, I sincerely hope it's with them.
This towing company is literally opportunists, they towed my car, towed it 3 miles and took my money for a total of 796 dollars for 3 days of parking. May my money be forfeited, I refer you to God and I hope the same thing happens to you.
This is an unfortunate place to have to review. Nobody wants to be towed for any reason, but especially after being t boned by someone who ran a red light. The guys at Red line were respectful and made the experience easy as could be. I appreciate the communication and patience they had with us.
I was in car accident and unfortunately had experience with Red Line Towing. Their worker did everything very slowly. After he pulled the car from the intersection and got out of the car and talked with road workers for about 15 minutes. I had to rush him. Naturally, the rate was hourly - 260$ per hour!! They towed my car for 3 miles to the nearest body shop. I called their company 1 week after the accident and they said that the price will be 160$ for exactly this kind of service. I paid 260$ for 3 miles, WOW! I was shocked after the accident and they took advantage of this situation and took twice as much and did all things very slowly. I will NEVER recommend this company!!
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This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.