Redwood Ford is now Jacinto Auto & RW Auto Center

I have always found the service staff to be very helpful, but the sales staff is also great. I was pretty sure I knew what model I wanted. Test drove one with Michael, but needed to wait for another that Johanna (JoJo) informed me was in transit that would suit my needs better. This was after she had tried to get one from another dealer. The vehicle was there ahead of schedule and the sales staff was great. I gave Johanna the information needed to get the paperwork going over the phone, went in on my lunch break and she had everything ready for me to sign. The team of sales, service, and detail had the vehicle ready for me to pick up by the end of the day. It could not have been an easier process. Thanks for making everything work so smoothly.

I had an awesome experience with this dealership! Rocky, my salesperson, was super helpful and a great communicator. He was always prompt to respond to my texts and phone calls. No one at this dealership felt like a sleezy car salesperson. They were all friendly and helpful. No one was pushy. I ended up buying a Ford Maverick hybrid and it was one of the fairest prices I saw statewide. Oh and I got through the finance office in 15 minutes! That's got to be some kind of a record. I highly recommend Rocky and this dealership!

We left the car to get it fixed in this dealership. Days before they call us saying that something happened and the car rolled through the parking lot by itself, so this manager told us that we had the responsibility and we got to pay for it. Nobody helped us except Jose who was really nice. We had a really bad experience in this place. We don’t recommend to go there at all. This is how they left our car.

Bought two vehicles from them and the employees there are all wonderful. Got a 3 year bumper to bumper warranty at a $100 deductible with my used truck, which unfortunately, had some issues when I bought it, hence the 4 stars. Took it in to get work done and was told at first the warranty doesn't cover everything that needed done and I needed to pay upwards of $700 to get my truck back. Ended up walking out paying only the deductible because they like to take care of good people. If you're gonna get a vehicle there, ask for Ryan. Tell him I referred him :)

Had the truck towed to the dealership. They kept it for 2 weeks! Kept coming up with problems. Finally got it back today after spending way too much money. Then 40 miles down the road…busted tire. New service that we had to call to fix tire said it was because the truck had probably been sitting in fluids at dealership service and destroyed the rubber. NEVER will we but a vehicle from them again nor will we have them service. Total rip off.