Reno's Auto Body & Repair Inc

Dealing with this company has been challenging- my grandson was in an accident late Thursday night- Hartford police had this company tow the car which was not drive-able to the tow and repair yard. Mind you the form that was given to my grandson had the old address on Franklin Avenue on the form instead of the current address on Hanmer Rd. I showed up to their site to get pictures and was denied-told that I need the “yellow” form from the towing to do so. I was not allowed to see my car. To expedite the process - signed a form giving permission for USAA to be able to tow the car to the repair shop in East Hartford.My insurance adjuster said that we might get some push back to get it to a repair place to get it assessed. She was not lying. Today is the 5th day of trying to get the car to th

I highly recommend Reno’s Auto Body &Repair. Inc. Excellent communication, friendly, quality work and reliable. Yaden was so professional, caring, honest and respectful. He took care of my car quickly and I am very grateful for his extra effort and excellent work! “The service was top-notch I won’t take my car anywhere else”. Thank you 🙏 again Yaden.

WORST towing experience ever. It took them over 5 hours to tow my car, just for it to be towed to their yard. Not to the dealership. They were very rude to me over the phone, and tried to blame it on me. When I asked for ETA the morning after, they were short with me and did not even know if my car was on site. It’s unfortunate that triple A uses them, and if you have other towing options then don’t use this one.

We came here everything was fine we was asked to wait on the side for someone to bring the car short white guy went and said I’ll be back when he starts driving it out the other short chubby Puerto Rican guy who works in the back tell the white guy it’s leaking it has to be towed in a very mean and aggressive way like he could have been polite the other coworker who drives the tow car comes to us and takes over because he notice the way the guy charged all bossy and rudely and he was so polite and kind and helped us out back to the register and even the old lady in the front says after he must have been having a bad day or something now please don’t y’all train and talk to your employees to not mix work and what ever outside issues that’s very unprofessional. We would have definitely under

Personal Intimidation and Coercion by Company President: When I attempted to address the issues regarding the unnecessary and unauthorized impoundment of my truck and trailer, I was confronted by this President, Mr. Joseph Vassallo. Mr. Vassallo confronted me, a 66-year-old man, in a combative stance with clenched fists, stating, "If you ever talk to my help like that again, we are going to have a problem. This aggressive and threatening behavior, based on an apparent exaggeration by their employee Robbin, demonstrates a severe pattern of hostile and unprofessional conduct. This physical intimidation by the company's President was not an isolated employee error but represents corporate policy and culture emanating from the highest level of your organization. Mr. Vassallo's conduct was desi