Richmond Ford West Parts and Service

I like to say right off that my experience at Richmond Ford West has always been nothing but satisfactory. The people in the Service Department are always professional and courteous. I have dealt with Will when bringing my vehicle in for service. He always keeps me informed of the progress of my service either through text or a call. I could take my vehicle to a closer Ford Dealership, I actually live 2 miles from one dealership but my experience and the work they have done has always been top notch so why go anywhere else. I highly recommend Richmond Ford West for purchasing your new or used vehicle along with getting it serviced. A side note: As I was walking in to pick up my vehicle a service member stopped me and shook my hand, thanking me for my service (I was wearing a NAVY hoodie) t

Christy Donati has been my go-to when I need auto service work and/or mechanical guidance and advice. She is a professional advisor and earned my trust over the years. What sets her apart from others in the auto service business is her willingness to take time to listen to me, and offer solutions tailored to my needs. She is also such a friendly and upbeat person! I highly recommend that you ask for her when you are looking for top notch auto service guidance.

Service department sucks! Scheduled an appointment two weeks in advanced for a recall fix, but when dropping car off for appointment they call and say we don’t have the part sorry. When trying to call the service department the two service advisors working would not ever answer the phone. Called multiple times being different time of day. Christi is the name of the advisor who I was forced to work with being she was assigned to my cars service request. She was only reachable through texting which is highly unprofessional.

I made an appointment to get some work done on my car with Christy Donati. The work done was top notch, the communication from Christy was excellent and my vehicle was ready a day prior. I will definitely be back to Richmond Ford West.

Easily the best dealership service experience we’ve had. We were having brake issues and needed routine service too. We converted our Ford Transit into a campervan so had a unique situation as we were passing through the area and our vehicle is also our home. The staff worked with us to make sure we had what we needed and gave us access to our car while we waited for parts to be delivered. The lounge was comfortable, had coffee, snacks, and water, and nice work areas and Wifi. The entire staff was sweet with our dog and gave her treats and attention as we waited. Kent communicated well with us each step of the way and set expectations. Thanks to Kent and team! Would highly recommend stopping in!