Rochester Ford Service

Nick in the collision center at Ford in Rochester Minnesota was amazing. Looked and fixed a few quirks I had with my 2013 F-150 truck. He did it completely complimentary and was so very helpful and kind. Thanks again Nick.

Sal in the service department is absolutely amazing, as is the rest of the staff. I always know that whichever vehicle I bring in the service will be done correctly. I am kept informed on what the problem is how long it will take and the cost of the repair. There is nowhere else I will bring any vehicles to get work done on. I have been coming here for nearly 20 years and would not chose another company. Sal and the team here will go above and beyond to make sure you are always taken care of!

What brought me to Rochester Ford service was the need for an auto collision repair estimate. My wait time was minimal, staff were friendly despite being busy, paperwork was complete and accurate. The appointment was scheduled within a good time frame as well. Thank you!

This is one of the better dealers I've ever had to go to for repairs. Ever. We brought the car in because of a problem with major work we had done somewhere else in town, whom we do not trust. Turns out, one of the three wheel drums and rotors they (other mechanic) replaced, at an outrageously high price (long story, but that was because another place had missed something, had an agreement with this place, and paid for over half the repairs that resulted), had already failed, 6 weeks after installation. This Ford dealer offered to deal with getting a hold of the repair shop that had done the work previously; when they could not reach anyone there, Ford dealer finally just took it apart to see what they were dealing with anyway. We were charged for an inspection and information on what was

My husband bought his F150 at Rochester Ford, the day we bought it we were told to bring it back and they would order a part and fix our new to us truck’s tailgate which was broken when we bought it under warranty, 🤔 we brought it back to have them fix it as they asked. Then 3 weeks ago the same part came off went in for oil change and repair. Charged $150. To put a rod back on that “ they fixed again “ for the second time, well it broke again. Service department phone rang for over 5 minutes no answer 😡 9/26/23 And you should know that my husband is a disabled veteran , can’t use the box of his truck and can’t afford another $150. For them to fix. Useless truck