Rochester Quick Lane at Ford

Called to set up an appointment for an oil change and new tires. Teddy was so helpful and awesome to talk to! Great customer service, will definitely continue to come back!

I have been going here since 2023 with my 2015 Jeep Cherokee for routine oil changes and tire rotations. They are close to my job and they send you live videos of their inspection. All this changed in August 2024, Went from good to terrible. Videos sent were sloppy(if you got a video) they said to replace air filters when they didn't even check them. Not letting you know your tires are wearing on the inside till its too late(on new tires). And recking your oil cooler when replacing your top side oil filter. I was smelling burnt oil since Aug.(oil change) went back to them about it and instead of checking where the leak is the tech just used a rag and cleaned up the oil. Now Nov. still smells and I need a oil change, so talked to Charlie(Quick Lane Manager) she told me to bring it in for oi

Over the past 6 years I've had 4 new ford vehicles and have used the rewards points that come with them for "service" at the rochester ford quicklane. I've had roughly 8 services and probably 2 were basic services that were performed correctly - most have have been sub-par with along the lines of oil dripping from the vehicle because not properly cleaned (which leads me to crawl under and usually discover broken, missing or stripped skidplate fasteners). Not rotating tires that were supposed to be and not setting pressures is par for course. On my 2023 ford maverick they replaced the 12v battery under the rear seat and the tech broke about every plastic clip on the cover which I discovered when I was going down the road and heard a sparking/arching sound to find that a 13mm wrench used to

In December 2022 I purchased a set of Firestone tires. In March of this year I had Rochester Ford replace the lower control arm bushing on both front lower control arms and the front brake pads and rotors. After this maintenance was performed the technician did not perform an alignment for my tires. On Sunday September 29 my front passenger tire burst while I was driving on the highway just outside Mauston, Wisconsin. It turns out that both of my front tires had been badly misaligned by replacing the bushings. I, however, initially thought that it was a tire defect. When I complained to Firestone they told me to bring it in, which I did (although to a different location). When they checked the alignment they confirmed that the alignment was off and informed me that it was caused by

I dropped by on Monday and there was a 2 hour wait for walk-ins. No worries, I called in and created an appointment for Tuesday. When I arrived on Tuesday they couldn't find the appointment. Capped lug nuts are awful, but after declining to purchase whatever aftermarket lug nuts they had on hand, they decided not to complete the service as scheduled. No problem. I left and dropped by O'Reilly's and bought american made lug nuts to swap on. I got every lug nut changed with zero issues in a parking lot in the rain. On the left is what they look like when you do it properly. On the right is the work that the Quick Lane does.