Rod Hatfield CDJR

Absolutely will NEVER come back to this place- if I can help it. They had our vehicle for one day shy of a MONTH. Couldn’t diagnose it. Couldn’t figure out the problem. Then told us since finally the part was on back order( after it being forgotten about and not ordered) we could come get the car and drive it till the strut came in. They couldn’t even guarantee that replacing parts( that were brand new) with factory parts, would fix the popping noise in the front end… had the car 3 weeks- before even mentioning or offering to call our extended warranty company, to ask if they’d cover a rental for us( which, don’t worry- we already had it figured out, no help to them). I have asked and asked and asked to speak to the service supervisor’s boss- to which I was told at one point, the service s

Great people to work with....goes above n beyond for ya!!!! If a deal can b made they can make it!!!! Big thanks to Mike r salesman!!!! See mike at rodhatfield n winchester!!!!

They had my truck for a month fixed some stuff on my 2018 f150. I am not happy with it at all. It still doing the same thing it was doing a month ago. So I have had this truck for a month only drove it for a week after I bought it so. Plus when they had it they didn't give me rental to drive why they had so i had to find rides to work or use vacation time. They need to make this right this third vechile i have got from them and never had a problem with the other 2 so why this one. I am pissed off or should I say past pissed off whatever that is................ Made first payment still can't drive the truck

First time purchasing and they were AMAZING!! Mike, Mike and Mark were so friendly and made my experience so special. I am very grateful for this crew!

There is not a star low enough for this. I went to buy a new ram truck there with an online price of $50,138 once I got in there they told me they had a third party who posted their prices and that was not the right price and changed it to $57,9 something. Do not waste your time going to this dealer. Third party has nothing to do with trying to make a ton of extra money.