Ron Tonkin Toyota - Service & Parts

I have been taking my 2021 Tacoma to the Ron Tonkin service dept. since it was new as it is the closest dealership to my home. I started reporting a problem with my drivers side window when my truck was still under warranty. As of last week, the window problem has "been looked at" or "lubricated" five times, it still does not close properly. I last had my truck in to have them address this this roughly two weeks ago, and although I dropped it off at the agreed time and rented a car from them, they didn't have time to get to it. Now I have to take it in again and it appears as though they won't cover my rental. I'm not quite sure because three different service advisors have told me that they'd look in to having the rental fees covered, but none of them have called me back. Absurdly terribl

Shout out to the financial manager Samy for outstanding and quick customer service and understanding my position that he had to work with.

During the free 15,000 mile service on my 2023 RAV4 Hybrid, the service consultant said my front wheels needed alignment. I paid a $189.95 charge. The ordeal took three hours. Later, when I priced checked wheel alignment charges at two other shops, I discovered I their work would have cost $120 to $134. I complained and Tonkin gave me a $15 refund. Buyer beware.

I have generally had good experiences at this service center, but today was not one of those days. I brought my car in for a routine service/oil change covered by a previously purchased Toyota care plan. I had an appointment at 10:30am that I had scheduled a week in advance. Upon arrival, I was encouraged to add $900 worth of additional services. I reluctantly agreed to $300 of those services (engine and inverter coolant changes). I was given an estimated wait time of three hours and told my car would be ready at ~1:30pm - a longer wait than I had planned on, but manageable. Three hours turned into nearly six, and my car wasn't ready until 4:00pm. I understand things happen; some days businesses are understaffed, or exceptionally and unexpectedly busy. However, transparency and communicat

My daughter took her car in to have a check engine light looked at on a Thursday morning - basically see what the code is and what it means. They were supposed to get back to her that day - no calls. She had to call them. They said they would get back to her the next day. Still no calls. She calls them they say they will get back to her in an hour..no call. She calls back again later..they will get back to her in an hour - basically it sounds like they have not even looked at her car. They finally send her a report of the error code and what they recommend late in the afternoon, and they are supposed to call her - but still no call. She goes to pick up her car Saturday and is told it is still apart. She is told she cannot get it until Monday because they only want the original tec