Royal East Audi

If I could give -100 stars, I would. I called them and asked them to remove my oil change maintenance message off my dashboard. They didn’t like that I got my oil changed at a third party store. Told me it would be $80 TO GET A MESSAGE TO GO AWAY. They said they would need to get a technician to hook up a machine to my 2024 Audi to get the message to go away. Thankfully I had someone who was a “car guy” and he made the message go away in ten seconds. All he had to do was click a couple buttons. Scammers, rude, and only want money.

Update: I was in recently (July 2025) for another service visit and it was handled promptly and with great efficiency. Thank you to Drew the service advisor for providing a great experience today. My car was in for service recently (October 2024). From the time parts arrived until the repair work was actually done was 18 calendar days. A services business which does not provide timely service will not receive positive customer reviews.

They kept our car overnight because they found a coolant leak during a regular inspection. I was told that if I left the car overnight, the diagnostic test would be run on it the next morning. After texting multiple times throughout the day, I found out around 4:45pm that they were not able to get to my car and that it would be a week before anything could happen with it. Essentially they would have happily left me car-less for a week without letting me know. And the guy texting me just kept saying “no update”, even though he clearly knew that the car wasn’t getting worked on. I don’t recommend working with them if you can help it. Update: I removed another star. We finally got around to getting the coolant system replaced, which was an expensive repair that we were happy to pay. Because

Company values customer loyalty. We purchased our car here and have been consistently taking it in for service. Always very pleased. This year we ran into a manufacturer issue which involved an extensive and time consuming repair. It could have quickly devolved into a nightmare situation. However, Audi service handled it professionally and with excellent customer service. Thank you Preston and Samantha.

Drew and his Team did a great job in getting my Q 3 in early, and getting requested work done in a very timely manner. Always a great experience when visiting Royal Audi ! Highly recommend !