Safelite AutoGlass

If you are reading this, I’m begging you to find someone else to do your windshield work. This experience from start to finish was a total nightmare. I’ve spoken with a dozen customer service people and every one of them was rude and unable to help. I’ll save you the details here of the experience leading up to the install, but what I’m more upset about is after the install. When they put the panel back on, they didn’t put the door lock piece back. As a result, they are filing it as a “warranty” claim and can’t come back to fix it for another week. TL:DR an error they made cannot fixed for a week.

I was extremely impressed with the communication through the entire process. I scheduled the work through Geico and did not have to do anything unique. When the tech called me the morning of my service I left the key in my car parked in the driveway, and I was notified when the tech arrived, when work was in process, and when it was done. My windshield replacement looks like it did from the factory and I am beyond happy with this company. He even cleaned all of my other windows and did a light vacuuming on my front floor mats.

Came in for a rear window replacement. The gentleman running the desk was quick to welcome me and talked me through what to expect. He said usually about 3 hours but could take up to 4. Waiting area was comfortable. It ended up taking about 2 1/2 hours and the technician was so friendly. 10 out of 10 recommend 😁

Dropped car off, in and out in about 2 minutes. Work done about 2 hours after all day drop off. Pick up was in and out in less than 2 minutes but still gave good information on work done. This is the level of efficiency shops should strive for.

Took my car in today to get a crack repaired. When I went to pick it up I thought there may be a chip in the new windshield and the technician (Richard Koenig) came and looked at it. Turns out it was some other debris that came right off when he checked it. I was very apologetic and he was very kind about it. Thank you satellite for the positive experience and thank you to the technician for being quick to check it out.