Samantha's Towing & Recovery LLC

While the estimated wait time wound up being well under the actual time of pickup (-1 star), the tow truck driver, TJ, was very professional yet personable at the same time. I caught a ride back with TJ to my neighborhood. If he was my employee, I would consider keeping him on board, for sure. Forget Todd's review... He apparently has no appreciation for a wholesome, 'Mom & Pops' approach to business... Something that the country is sorely lacking these days. I'm tired of dealing with these sterilized, cookie-cutter corporate businesses.

Recently needed a jump for my car, and my man Mike came through! As soon as I put in a request, shortly after he was here helping me get back on the road! Even in this windy weather, he was friendly and very helpful. Definitely know who to call if I'm in a jam next time!

I had a highly disappointing experience with this Samantha’s Towing & Recovery LLC, which reflects poorly not only on the company itself but also on its partnership with Mercedes-Benz of West Chester. The representative from the towing company responded with an unprofessional and dismissive attitude, making an already stressful situation even more frustrating. Given the level of service I received, I strongly urge Mercedes-Benz of West Chester to reconsider their contract with this towing company. Associating with a business that demonstrates such a lack of respect and professionalism could tarnish their reputation. I hope both companies take this feedback seriously and implement changes to ensure future customers receive the respectful and efficient service they deserve.

Great service, Mike is the best! He is a hard-working and caring individual, it was a pleasure to have his company, learned a lot from our conversation. Also took great care of the car from pick-up to drop-off

My tow guy pulled up an hour after the accident and they said there was nobody to release the car meanwhile somebody was telling my tow guy this & they were still answering the phones for business a half hour later when I called to ask why they could not release my vehicle because I did not want to pay the daily fee for the weekend. They said I could not get it until Monday and when I asked how come tomorrow (Saturday) would not work, they said appointment only. And would not answer anymore questions saying he was “busy” and “had to check what was going on”. Just let people get their property, thieves!