Sam's Club Tire & Battery

Absolutely WORST experience I️ have EVER had!! In April 2025 I️ purchased a brand new tire for the front driver’s side of my SUV. It was a smooth, quick appointment; they handed me my paperwork (which clearly states front driver’s side) and I left happy. However, here is where things take a turn. This past Friday August 29th I️ had to make an appointment because my front driver’s side tire went flat. I️ arrived, handed in my keys, and the tech told me “so you’re here for 4 new tires right?” And I stated, no. I was here for a repair on a tire with a warranty. He looked frustrated but I went about my business and waited about 30-45 minutes before he found me and yelled “Do you have the Jeep?! Cuz there’s nothing we can do to help you!” Startled and confused, I️ asked why? The tech tells me t

Great service and can’t beat their prices! My go to for tires!

Sam's Tire Center started using a central calling service to book appointments in 2023. I received an email notice that the tires I purchased were ready for installation and call to make an appointment. I was transferred to a call service center in another country and they had trouble understanding English words. They asked for my membership number, then my order number, then my phone number, then the year and make of my vehicle and then my tire size. All of this should be available to them. I just bought the tires from them so asking for the tire size was frustrating. I would caution using Sam's Tire Center now that they are outsourcing services who are unable to service their customers.

Not real happy. They didn’t seem friendly to start with. At times I felt I was bothering them. Picked my car up and drove 800 miles to Minnesota with a vibration in the front. I thought it might be a warped rotor but it turned out to be 4 of the 5 lug nuts were loose on the drivers side from and 3 loose on the passenger side front. I believe these were never double checked as required by law. Sam’s club said they would check into it and let me know, then gave me a $20 gift card. Really? I still have never heard anything back. Very disappointed.

The team is incredibly knowledgeable, friendly and professional. They patched my tire in record time, less than 30 minutes. Drew made me feel very comfortable as I was uncertain of their procedures, and was patient to talk me through it. I am very happy I went there.