Serra Ford Farmington Hills

Excellent experience car shopping at Serra Ford Farmington Hills. Many thanks to Mike Pytell for being an outstanding, knowledgeable salesperson. This is the third time Mike has been key to my husband and I purchasing "new to us" vehicles. He helped us choose just right vehicles that have stood the test of time. Ford Tough! Recently, purchased a 2022 Ford Escape Hybrid. Looking forward to many years driving it!

Dunia Sobh was the most excellent salesperson I ever met. She treated us like family. Not only did she take the time to explain the features but made us feel at home there. She even went above and beyond by ordering a sticker for my car. But wait there's more. She even went out of her way, when I came back to explain some details with the front display, even setting it up for me.I even brought in my daughter to see if she could help her. She even came to my rescue when I was having a low blood sugar. Like I said, I wasn't just a customer, I was family and a friend. Sincerely, Louis Coviak

I recently purchased a 2025 Ford F-150 Lariat and had an exceptional experience at the dealership. I want to thank Amr for his professionalism, patience, and dedication throughout the entire process. He took his time walking us through multiple options—starting with the Bronco, then the F-150 XLT, and finally the Lariat—and made sure we understood every detail, feature, and available deal. His guidance truly helped us make the right decision, and I couldn’t be happier that we chose the Lariat. The entire process was smooth, comfortable, and stress-free. Because of this experience, the dealership—especially Amr—has gained a loyal customer. We will definitely be returning for future vehicles sooner than they think!

Tim Brown is highly recommended. He is knowledgeable and very helpful. He will make sure to get you the best deal and overall buying experience. I also shopped at another Ford dealer. The salesperson was very friendly but not up to date on all available sales incentives available like Mr Brown was.

Serra ford provided a great experience on all levels. Amer the sales rep was knowledgeable about the product and made me feel at ease instead of pressured to make a choice in that instant. It made me feel like I could take the time to make an educated choice instead of a rash decision. Tyler from their service department took the time to explain all possible outcomes and solutions and also took the time to look more in depth about my issue. Colin the sales director was understanding when I ran into an issue only a few days after buying my car and making the accommodations that helped me feel comfortable and reassured I was safe. I would recommend not only this dealer but all these employees in the future.