Service Center at Lexus of Portland

Just got home from picking up our car, what an amazing service experience. It all started with a dead 12 volt battery, Lexus Roadside Assistance was able to get the car started but recommended that I take it to the dealership immediately. Showed up on a Thursday afternoon, no appointment, no heads up on my end, was treated wonderfully. Andrew Harrison got me checked in and taken care of. Car was due for its first service, and had an open recall that I hadn’t even known about yet. They handled it all, got my battery covered under warranty, sent me a fantastic video walk thru of all they completed. Overall just a great experience. I’m going to be a lifelong Lexus of Portland customer.

I ordered several parts for my vehicle — very pleasant and professional team. The level of service perfectly matches the Lexus brand standard.💪

I called the parts department to get a price on a radiator cap for a 2001 Lexus. The representative quoted me $50, which seemed excessively high. When I expressed surprise, he immediately dropped the price to $45, which made me question the original markup. Considering this same part is available at most auto parts stores for around $6, the pricing here feels completely unreasonable. On the positive side, the part was ready for pickup as promised, so at least their availability was reliable. However, I’m still left wondering was this radiator cap made of gold? Be cautious of the steep markups and shop around before buying.

Andrew took good care of us. They are attentive to your needs and have a wonderful waiting room with coffee and donuts! Will use again.

Lexus of Portland provides exceptional service. My associate, Jason, was incredibly attentive and professional, making the entire process seamless. Highly recommend this team for their dedication to customer care.