Southern States Mazda Service

Great dealership. My second car from them. They found the car i worked with me on the price, and the whole process was easy. Love my Mazda!

Squirrels ate the soy covered wires in my new Mazda CX5, requiring replacement of the wiring harness. Jasmine in their Service department was amazing and handled the whole process with finesse. Not only was she experienced in working with insurance claims, communicating between the technician and the adjuster, getting approvals, and expediting the acquisition of parts, she found time to keep me informed every step of the way. And in every interaction, she was professional but also kind. Truly grateful to have benefited from her expertise

I normally take my car to Cary Mazda and had great experiences with them. They send videos of what the tech is fixing and are more professional and honest. For example, a part of my ignition switch broke and when I went to get the part, I thought I had to by the whole part which was over $40, but the parts guy walked out and looked at my car and told me I only needed the part that was $7! I tried Southern States. Worst Mistake Ever! My issue was( hard to crank and flashing battery light) and shared information with them that was given to me my Precision Tune (they ran a test that showed that my battery, starter, and alternator were all functioning). Southern States diagnosed my car for an ignition issue (they stated the starter needed to be replaced). I asked was he sure, since I had

I made an appointment for a recall on my car. It was the early afternoon on a weekday, they weren’t busy and the service advisor said it would take only 30 minutes, so I decided to wait instead of dropping it off. My car was finally ready 1 hour and 45 minutes later. No apology or explanation was offered. On the service paperwork I see that they didn’t even start working on the car until 55 minutes after I handed them the key. This is unacceptable when I have an appointment and I am waiting. Also on the paperwork it states that they did a 100-point inspection. I thought that was a nice touch until I got the e-mail with the inspection results. Not a single item had been checked. It was just a blank form they sent to me. And when I got back in the car, I noticed that the radio had

I normally hate dealership service centers and avoid them, however I’ve been nothing but pleased with this service center and I have to say I’m kinda baffled about the negative reviews for this service dept. Coming from someone who had a horrible experience with capital Mazda service damaging my car and denying fault in the past this service center is much better. When I leased my 2024 cx5 back in September, upon getting it home I noticed some sort of factory defect with the window on the passenger side window, like bubbles in-between the 2 layers of something like that. After I noticed this and brought the car in, no questions asked they replaced the window. This was just so refreshing in a world where it seems like you have to argue with dealership to get something covered under warrant