Speck Ford of Prosser Service Department

Humberto and Adonis are the some of the best parts guys I know always getting parts to the dealership as fast as they can

Eddie at Pierre Ford of Prosser Service team did an excellent job communicating on how long the service was going to take as well as checking in with me to let me know where the service team was at in the process as well as noting some services I may need to look at in the future. Overall, felt that it was an excellent job. Thank you!

I am seriously impressed by the customer service we received here. We unfortunately purchased a brand F350 from Corwin in Tricities last year and have continuously ran into issues. The most incident was an issue covered under warranty. Corwin had no service dates available for the next three weeks but wanted to keep my vehicle there that entire time, in case an appointment opened up, with no loaner vehicle available either. So I called Pierre and not only did they get me in within two days, but they picked up my truck and brought it back. They called promptly with updates on the service and confirmed once the issue was fixed. I will for sure purchase be purchasing my next vehicle from Pierre.

Abel and his crew went above and beyond to get us in on a truck repair. Can't say enough for these guys. Told us that it would be a couple of days to get fixed and still managed to get us out the same day. I would HIGHLY recommend these folks for repair or sales.

Service department flat out lied. We scheduled an appointment to have our Mustang Mach E updated to receive its self driving capabilities. Showed up at the appointment, and not only did they say we didn’t have an appointment, they flat out informed us “Ford said to wait a couple months because they rushed the service bulletin.” The service advisor went on to describe a recent upgrade “they attempted” that required the panels in the trunk to be removed. Now, mind you, the bulletin doesn’t require this, so I’m not sure where they got that. When I challenged them on this, and even showed them the actual bulletin, they lied again; “That is updated and we’ve been advised not to do it by Ford corporate.” Angry, I left the dealer and immediately emailed Mike Levine, Director of Ford Communicatio