Starr Motors CDJR

In this day and time, customer service is a thing of the past, at Starr motors it is priority 1. I had a lift, rims and tires installed on my 2023 F150 and couldn't be more pleased with the outcome. Ms. Debbie in the service/parts dept. was remarkable to work with, her knowledge, professionalism and attention to detail was priceless. The used car manager CJ made it a point to keep me informed of the progress each day as did Debbie. I highly recommend buying and/or servicing your vehicles at Starr motors, quality business managed by quality people.

I am writing to formally express my dissatisfaction with the service I recently received at Starr Motors. I was charged for the installation of new headlamps; however, upon inspection, I discovered the work had not been performed. Despite my attempts to resolve this via telephone, my calls to the service manager remained unreturned, forcing me to visit the dealership in person. During my visit, although the service representative claimed the paperwork indicated completion, it was evident the components had not been installed. The manager walked to inspect and said the headlamps were not installed. While a service technician offered to rectify the oversight that day, the service manager declined this solution, citing staffing shortages. This is unacceptable given that payment had already

I brought my first brand new truck from Starr Motors 23 years ago along with several other cars over the years. I brought my dream car from Starr Motors back in 2017. Unfortunately, since that time the dealership hasn't is not paying attention to customer service. While waiting for my car to be repaired I decided to take a look at a new charger they had in the showroom floor. It would be an upgrade to my current charger, however; I wasn't approached by a sells person at all, I stayed in the showroom for 10 minutes. I then proceeded across the street to the truck location and didn't see a sales person. When it comes to repairing my vehicle I ran into problems. I specifically told my service advisor what my problems I had with my car. She said they could repair them with no problem. Well, m

Brought my car to them for an alignment and tire rotation picked it up that day and immediately noticed alignment wasn’t done correctly. So called them went back to the next day dropped car off all day again- this time they called me mid day and suggested a road force test (I said okay do it) picked it up and same thing alignment was pulling. I’m in &300 at this point… Got home and by 11 o’clock that night one of my tires had completely separated from my rim. Called them first thing Saturday morning they said there was nothing they could do beside me pay for a rental and have it towed to the dealership. They were closed Sunday so o had it towed first thing Monday morning go to pick it up that afternoon and they tried to charge me for fixing their mistake AND the tow (another $140) I was

Service center is not what it used to be. Dropped off Jeep for an appointment at 7:30a, was told it will be done by end of day. Rented a car so I could get to work. Rental staff is very nice. Called at noon for an update, nothing. Called again at 3p, letting them know again I get off at 4p, am I going to the dealership or home (hour away)? Finally was told the tech had to leave and it's not done. They ended up having it the whole next day too and because their tech left I had rental car for an extra day and they wouldn't cover that extra day. Really? $33 is too much for good customer service? I'm hesitant on going back.