Stonewall Towing & Recovery LLC

Horrible experience. The skinny blonde woman in the office was extremely rude. 1. There is no designated area that says “OFFICE” so me and my spouse walked towards the bay to get some help with our issue and the mechanic in the bay proceeds to tell us that the office is outside to left and wait in there to be seen. As soon as we enter the office to wait, the blonde woman doesn’t even “greet us”. automatically gave us attitude rudely telling us we were not allowed in the office and to get out. Then proceeded to ask us “what do we want” instead of saying “How can I help you?” Like it is basic customer service etiquette. Instead of investing in a NEW GREEN TOW TRUCK this owner aka rude blonde woman should invest in taking some customer service classes cause hunny it takes more energy being

Spoke with Savanah to get a quote on a heavy duty tow , I kindly asked her to give me a quote on a worst case scenario (I have to get fees approved from a third party) she quoted me and said: it wont take more than ..... this is your quote..... I agreed on the quote. After the service was completed they tow bill increased close to $400.00. Called the office to ask for an explanation and she just gave me a nasty attitude over the phone. We are here working business to business trying to support the industry, I used them on the past and never had this issue. If you are not sure how much is going to cost the dont provide a quote.

Thank you so much Ivan with Stonewall Towing! We were in an isolated part of Alva with poor signal. You were very professional and took very good care of us and our car!

While towing my travel trailer on State road 78 (a two lane road in the middle of nowhere) the left side tire blew out causing some damage to the trailer. I was unable to remove one of the lug nuts do to it being cross-threaded. I called my insurance company who contacted Stonewall Towing. It took some time for the truck to arrive, but when it did, the driver, Ivan was amazing. He got things squared away quickly and then stopped traffic so I could get back on the road. Stonewall will be my go-to if I ever have a car or trailer problem in the future.

VERY HELPFUL, He doesn't back down from work, and comes to do the job until it's finished