Stotz Towing

Rude and canceled my tow I made through State Farm for “not being there on arrival”. I literally couldn’t go anywhere else, my car was broken down? Tried to call them and fix whatever issue they had and they ignored my call 3 times. I just think they didn’t want to tow my car the hour to Phoenix so they made a lame excuse

If I could give Robin at Stotz Towing less than 1 star- I WOULD!! Extremely rude & unprofessional. Refused a call from AAA because it was "after hours" (7pm). Made arrangements for tow the following morning at 11:30am- he shows up at 7am! Robin then told me to call him when I get there. I get there at 9:30am & he tells me I have to ride in the disabled vehicle on top of flatbed on a 90 degree day with no ac! This would've been an hour & a half ride to Mesa. He was very rude & acted like he hated AAA, even though he is their ONLY service provider in Wickenburg. The way he spoke to me me was both rude & unprofessional. I have filed a complaint with AAA. It was worth the wait for 101 Towing. Acme Towing in Wickenburg, is also excellent. DO NOT USE STOTZ TOWING!!

If you are a local and call AAA and are only one mile down a dirt road, they won't help you. Do you have kids stuck with you? Too bad! Stotz towing doesn't care. AAA asked if I wanted to call and get help commercially from them. ABSOLUTELY NOT! They don't deserve my business and they don't deserve yours. Update: If a company cannot hear that customers aren't happy then they have a problem. A customer calling AAA should not have to call the company. If you are not going to hold a standard of care for to your customers then why contract with AAA? I don't think AAA would want to be associated with such a bad company that disregards their customers.

Late, Never Showed Up and Rude! Called our insurance company for road side assistance. They contacted Stotz for the service. We were quoted an hour, 2 hours later the driver arrived down the road/driveway. The drive back to our location was shut down for emergency vehicles. Instead of waiting the, (less than), 5 minutes he marked the job complete and went to his next job or so he said. We even called him to tell him the drive was back open. We were hung up on. Literally, like a disrespectful child, didn’t want to help and hung up. After calling our insurance back we learned he hung up on them as well. Talk about unprofessional!

Vehicle was towed on a flatbed and driver has the client ride in the disabled vehicle?! On the highway, and on the freeway, for 50 miles no less. Unbelievable. Driver would not allow in the cab and was not informed of this until after a 2hr 40min wait for the driver to arrive, and after the vehicle was already put on the flatbed. Always have ridden in the cab with the driver. How is this even legal? Also, the request for a tow came from AAA. So the customer was never personally talked to from this company before dispatch. AAA was informed a passenger needed a ride.