Subaru of Portland Service

I wish I had taken my car to them earlier. I had taken the car to two different mechanics and neither found any issues with my car. I continued to hear concerning sounds and occasionally smell smoke in the cabin. When I finally got it to Subaru of Portland they quickly found answers to all my concerns and completed the necessary servicing to my transmission and replacement of a PCV valve. I ended up spend a lot less than I expected and am very happy with the service.

Absolutely exceptional service from Ray! Seamless experience after my car was towed in. Ray communicated clearly and regularly. He even came in on his day off (twice) to help! Ray worked hard and was sensitive to my budget in getting my car working. The team was great, thank you!

Have been taking my 2009 Forester here for 7+ years for everything - from major services to oil changes. People always told me I was throwing away money taking my car to the dealer for every service but I figured they'd look out for my car and spot issues before they became major problems. Boy was I wrong. I should have known they were phoning it in because there were pretty major warning signs. Like the time I brought it in for a routine oil change 6 months after the 120k mile service and they old me my cabin air filter needed to be replaced. That's definitely something that should have been part of the major service but clearly they skipped it. They apologized profusely and swore up and down that it was an isolated incident. But what else did they neglect to do that I paid them fo

Last night our car was broken into and two windows were shattered. We stopped at Subaru of Portland Service this morning, and Tina helped us right away. She gave us a free quote and did a temporary fix on both broken windows so we could safely continue our road trip back to California, on New Year’s Eve, when almost everything else is closed. Tina was incredibly kind, welcoming, and thoughtful. We were traveling with our dog, and she even invited us inside to sit, warm up, and have some coffee while the car was being taken care of. Her support truly made a stressful situation so much easier. Thank you, Tina, for your kindness and quick help. We appreciate you more than you know!

The only thing that is a certainty with this dealership is they will do everything they can to upsell and overcharge you while pushing unneeded service and “diagnostic” fees onto customers. Don’t even bother putting notes onto a service visit when you schedule online, because they won’t be read until you show up at the counter and then they’ll tell you to leave your car and maybe after five days of it sitting at the dealership they’ll get around to looking at it.