Tenvoorde AutoSport

Sales dept. is good for the most part. "Surprise" fees for service not negotiated on before sale. Service after the sale is terrible. If you buy a car here, have it serviced elsewhere. After yet another broken windshield, and failure to keep to scheduled appointments, they will never see my truck again. Wife is buying new car from another dealer simply because of their poor service after sale. Shame. They used to be good. Clarification:. I found this review in my account as a 'draft'. This review is for services in 2011.

I have always had a good experience at Tenvoorde Motors, both in the buying process and in the service after the sale. I can't comment on the last experience because my wife took the car in for the regularly scheduled service. All I can say is, "If she's happy, I'm happy". End of comment!

Salesman Michael Quint worked out a good price for a new Ranger along with additional features such as a 100 K waranty, engine block heater, trailer hitch, ball mount, and trailer hitch wiring. Regularly scheduled oil changes and Auto Butler negotiated with Mike are easy to schedule and generally completed timely through the good offices of Service Consultant Steve Rogge and his colleagues. Clerical support requires no reminders to arrange scheduled discounts on oil changes and other promotions. The only complaint has to do with Ford Corporation discontinuing the manufacture of Ranger PUs as well as discontinuing standard transmissions in the F150.

The salesman Dave, an older guy, likes to present himself as a down to earth Minnesotan but, in my interminable purchase process, every part of the deal he presented me with was a lie. They gave me half what he promised on the trade-in, did not give the "free" gift that was supposed to come with the car. Two days after purchase (with a supposed 3 day right of return) I discovered hidden damages on fender and moonroof of the Taurus. They refused to let me return the car (said I hadn't "signed" the three day right), did not repair fender of moonroof. Like Rachel, the other reviewer, they also sold me the bogus Platinum membership. To this day, I can't find out what it does. Don't buy the "oldest Ford dealership" line. I have bought cars from dealers for the past 40 years and Tenvoord

The Tech that helped me was great. I didn't like one of the other techs using the hood of my truck as a desk while doing paperwork for another client, also the radio was on a different station from what I listen to.