The Cortland Riverside Gardens

This community is beautiful and has a robust activities program. You are always greeted by the friendly front desk staff. I've watched interaction with the aides and the residents and they seem like they truly care about their wellbeing. The administrator and the Wellness Director are nurses so they are able to oversee the residents' care with a clinical eye. This community fills up fast as it's in a great location. You need to stop by and take a tour with the caring sales team.

This is a beautiful community with the most amazing residents. The Life Enrichment team is incredible and makes the community fun and exciting. The maintenance director is friendly and kind. He is super helpful and always goes above and beyond. The gals at the reception desk greet you with a warm smile and genuinely love their jobs. The admissions director is bubbly and fun. She is knowledgeable and makes you feel at home the second you walk through the door. The dietary staff work diligently to meet all the nutritional needs and requests of the residents with a smile. There is a new executive director who feels like a friend after your first encounter. She is going to be a great leader and mentor to all of the staff. Last but not least, the caregivers and med techs with longevity

I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful, well-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff — only CNAs — and during the night shift, the entire facility is often run by just two CNAs – not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due

My mom recently moved into this facility on January 3rd. We selected Cortland by Riverside over several other assisted living facilities in the area. The process was seamless. We initially had to have them do an assessment to determine the level of care my mom required. The administrator (Joy) and the Sales and Marketing Director (Allyson) came to our residence for the assessment recognizing it would be difficult to get my mom there and back. Upon doing a tour of the facility, Allyson was vey detail oriented and patient enough to answer all of our questions. The facility is very clean and has a small number of residents which my mom really liked. There are many fun activities for her to participate in and they go the extra mile to make sure to provide a personalized experience. As an examp

I toured with April Rosa- she was compassionate and caring during my visit. The community is very friendly and super clean! Do yourself a favor and talk with April.