The Enclave of Newell Creek

Our mom had been a resident at Enclave of Newell Creek in the Assisted Living and Memory Care community in Mentor, and we couldn’t be more grateful for the care she received. The staff is friendly, caring, and professional, and they truly took great care of our mom. We were so happy to find such a wonderful, safe, and clean place for her. Every time our family visited, everyone was kind and welcoming. It meant so much to know she was surrounded by people who genuinely cared. They offer activities for the residents and many fun things that keep everyone engaged and connected. The team goes above and beyond for the residents every day. A special shout-out to Walter, the nurses and all the caregivers for the compassion and dedication they showed. Our family highly recommends Enclave of Newell

Don't be fooled by the facade! If your loved one is in Memory Care, they are ignored. The brochure tells you a wonderful story, but the management can't deliver. i thought that the most expensive place meant the best care. I was very wrong. I have met 3 times with management in the 4 months she has been there and they can't seem to keep my very mobile mother clean and happy. I SPEND MORE TIME CLEANING HER, AND HER ROOM, WHEN I VISIT THAN I ACTUALLY GET TO SPEND VISITING MY MOM WHEN IM THERE. Kirsten (the Memory Care Director) and Michael (the Executive Director) ignore my requests for better care and bury their heads in the sand. They are more focused on the Assisted Living side. I don't understand how they can accept that my mother spends so much time in a full, wet brief or that she had

Truly is a wonderful place. The building is well maintained and the maintenance/housekeeping team are great! The directors are often seen out and about helping around as a team. It is evident that they work well together. The caregivers and nurses work very hard to ensure that care is provided to everyone. The Director of Nursing takes time with the residents and appears to engage with them often. I can’t speak highly enough about the team at The Enclave and the effort they put into making it a great community for our seniors.

We toured the Memory Care unit for my mother. It's a larger memory care with a lot of space. The other Memory Care's we went to were just a small hallway, here my mother can have lots of space to walk and not feel so locked in. The staff were all busy helping residents, which again at the other places we say people just sitting around. We can definitely see our mother being taken care of here not just her care needs but also having other people that are like her and able to have conversations with her.

My mother has been a resident at this facility in the memory care unit for almost 3 years. We have been completely satisfied with all aspects of her care. She is always happy, clean and well interacted with. The staff is extremely attentive to her and her needs.. my mom is fairly involved in the daily activities and the recreation activities are well thought out and appropriate. Nursing care has been wonderful. If a need arises that we need addressed it is quickly remedied… management additionally has addressed the few concerns we have had without delay. All employees in this facility are happy and welcoming. And it really does feel like home. I feel we were blessed when I happened upon this facility and received a tour within minutes of my walking in the door. If you are in need of a plac