The Peterbilt Store - Western Mass

Unfortunately the service department has very bad issues, they put our truck back together after attempting to fix a warranty issue, transmission problem, programmed the transmission incorrectly, more down time, broke the body up alarm switch, had to wait for the part, more down time$$$, put it back together backwards (air lines to the tailgate) almost killed one of my employees because of it. Truck now has to go back in to be put back together correctly. More down time, more $$$. I would not recommend buying a 2025 Peterbilt or using this facility for repairs.

Great customer service work with Jessica Hollimon and was so much help from the start by keeping us updated with work progress, submitting paperwork to warranty Great Job Pete Store💪🏻

Very nice people. Staff is extremely helpful. Honestly, if they can put up with me they are great in my book!!

Very helpful people!!! Tim did overhaul of my Cummins X15, I made on over 150.000 miles, in less than a year... Runs great!!!! Thank you Tim!!!

Great service they are a class act . Parts guys are awesome very helpful