The Preserve at Dunedin

We placed my 97 yr old Mom at The Preserve in early December 2025, and have been pleased with the compassion, competence, and quality care that she has relived at the facility. The entire staff and administrators are respectful, friendly, and responsive to any reasonable request. I’m certain that The Preserve is the best possible ALF for my Mom at this stage of her life.

Most important to me was how friendly and personable everyone was: administration, service staff, how exceptional all the meals were and the men and women who served them. The residents were friendly and sociable. I was thrilled to be able their grand piano and amazed at how much it was appreciated by so many who took the trouble to say so. I needed a week of respite care and The Preserve was the perfect place for me.

I am extremely concerned about the quality of care provided at The Preserve Dunedin. Despite the promises made during the intake process and the care package we agreed upon, the facility has consistently failed to uphold basic standards—most alarmingly in the area of medication management and regular wellness checks. There have been multiple instances where medications were missed, medications marked as given when in fact were not with zero oversight. These are not minor oversights—they put residents' health and safety at serious risk. In addition to this, the routine wellness checks that were explicitly part of our care agreement are either rushed, irregular, or completely skipped. When concerns were raised with the staff and administration, responses were vague and accountability was lac

The Preserve at Dunedin is not only beautiful and well-kept, but it truly feels like home from the moment you walk in. The entire team is attentive, present, and genuinely focused on the people who live there. While there are so many wonderful staff members, I want to especially recognize Angie Laboy and Jackie Sahhar for their patience, kindness, and the way they take the time to really listen and follow through on the needs of each resident. Their care makes all the difference.

My mom was a resident in the Memory Care unit at The Preserve of Dunedin for nearly a year. In the beginning, the care and attention she received were wonderful — the staff was compassionate, consistent, and truly cared for the residents. Sadly, when new management (AgeWell Solvere Living) took over, everything declined rapidly. We repeatedly brought serious concerns to the attention of leadership, but nothing improved. Medications were often missed or given late, incontinent residents were left unchanged for long periods, and overall hygiene and cleanliness fell to unacceptable levels. It became clear that resident wellbeing was no longer their priority. Out of fear for my mom’s safety and wellbeing, we ultimately made the painful decision to move her out. I do want to recognize and th