TLG Peterbilt - Raleigh

TLG Peterbilt Follow-up on Unresolved Service Issues – LS Tiger Trucking To whom it may concern, I am writing to follow up on the message I previously sent regarding the poor service I received at TLG Peterbilt. Although someone responded publicly to my review on Google Maps saying that I would be contacted, no one has ever reached out to me since then. This lack of follow-up only reinforces my disappointment and frustration with the way your company handles customer concerns. The issues I originally reported still persist: the warning lights continue to appear on the dashboard, and I keep losing cruise control. These are the exact problems I paid to have fixed, yet nothing has changed. Additionally, no one from your team has addressed the fact that I was handed back my truck with a f

I brought a company truck I drive to this Peterbilt location because I expected a higher level of expertise. The main issue was a radiator that constantly appeared to be leaking fluid- something multiple other mechanics couldn't diagnose. Peterbilt claimed they tested it and found no leaks. I also mentioned a separate issue where the truck would occasionally lose power while shifting. When I picked the truck up, the radiator warning light was still on. On top of that, they had turned the overflow valve toward the engine, so now any overflow spills directly onto the engine instead of away from it. The power-loss issue while shifting wasn't fixed either-in fact, it became worse and more frequent. I brought the truck back again, and for the third time, the truck was not ready when they said

This week, the 2020 579 Pete I purchased from the Raleigh location last year broke down on 85. The service department there helped me navigate getting the truck towed to the location. Had the truck diagnosed and fixed within 72 hours. The repair was covered under the red oval warranty. As a small independent business partnering with a company with this type of communication and service is essential for success. Thanks again to Keagan and the service team at Raleigh TLG. Looking forward to continuing a successful partnership.

Very unprofessional experience in the shop, stopped in for a shifting problem in my transmission and was met by a man Josh in the parking lot. He was very rude and loud, cursing excessively using the F word continuously. I have never been made to feel so small and belittled in my life being basicly told I didnt know what i was talking about it was normal and just drive it. Left without even going inside, will never be back to another TLG again.

Came in with a busted oil supply line to turbo, parts and service were super busy. They helped getting the parts i need and the service writer got the mechanic on me asap and fixed my issue and got me back rolling! Super friendly staff and excellent customer service! Thank u guys and gals so much i will recommend u guys to anyone!