Trotter Ford

I can only talk in regards to the service side of this dealership. I have been here for almost an hour. Another gentleman had an appointment and is still waiting for his vehicle after 2 and a half hours for an oil change. One of the ladies has a family member up at her desk talking away to him. We all get updates when one of the 3 of use stand up. I asked them to make sure they do a 5 tire rotation and the service manager said that since it doesn't get use that it would throw off my ride. Fun since they did the last tire rotation on this same vehicle. She again asked me if I had a certain tire that I wanted to rotate with it. I told her that it needed to be in rotation as Ford shows. Asked if she wanted me to pull it up, no answer. I said last time I wouldn't be back, had several recalls

I don't know how they did it, but these guys are good. They had my completely unbiased review removed. These guys are excellent at having negative reviews removed. Read below and look at the pictures and you'll see that my review is obviously not fake. You guys can keep removing my review but I will keep posting it up for eternity. Ran into this employee at McDonald's. A very young woman popped out, obviously not handicap. She literally parked across both handicap spots. I said, "Excuse me ma'am you're in the handicap spot." She had some very ... unpleasant things to say, to say the least. You're in the handicap spot. Just move. I called Trotter Ford to complain, but they did not seem to care. The guy on the phone wouldn't even tell me his name.

NEVER, you hear, NEVER use this service. HERE THEY DECEIVE PEOPLE AND DELIBERATELY MAKE BREAKDOWNS IN THE CAR TO GET MORE MONEY FROM YOU! I apologize in advance for the fact that the review will be too long, but I recommend that you read it to the end, so as not to be deceived by these people in the future. I came to this service center to change the oil in the engine and the air filter on my 2024 Ford, as well as to seal the hole in the wheel and put the spare tire in its place (in my car - under the bottom of the car). While I was waiting for the work to be done, the worker who writes the final bill and accepts the money began to approach the elderly women and tell them that their cars are in very poor condition and that in addition to changing the oil in the engine, they need to do a lo

If I could give them 0 stars I would. Trotter Ford only cares about making as much money as they possibly can by any means possible. I am out close to $300 that I had to pay in sales tax more than I should have. They refused to rewrite the contract after I cancelled the extended warranty a week later on the used vehicle I was sold. They could have rewritten it because it was 5 more weeks before I got the paperwork from them. Now I have to wait 8-10 weeks for the state to refund my money.

Bought a PowerBoost F-150 here. Great, honest people, from the lady at the front desk to the salesman and the sales manager! Everything they said on the phone was accurate. Would definitely buy another vehicle here!