U-Haul Neighborhood Dealer

Over the years it has been my experience when renting from U-Haul there are two types of stores. The first type the one you go into where clearly nobody likes their job and they are just doing the minimum to get through the day. This is not one of those stores. I went in needing a trailer to travel across the country and Tyler was incredibly helpful making sure to help me through the process. He talked to me about my trip while we worked on getting a U-Haul talk to me about the right equipment and made sure everything worked. Even gave me the rundown if there was an issue while driving or the lights didn't work just stopped in he'll get me fixed up real quick in no time. Then when it turned out I didn't need the trailer the next day he just took care of it real quick remembering my name a

It was quick and easy to walk in off the street with no kind of reservation and rent a 10 foot U-Haul truck for the majority of the day. I needed the truck to go from Kent to shoreline and there was no problem. There was no problem getting all the questions I had answered right there on the spot. They had several U-Haul trucks in stock,so told them approximately how far I needed to go and they told me how much it would cost per mileage,which was $1.50/mile plus $19.95 to rent the truck for the day. I just had to have the truck back by 4:30pm to the place I rented it,with at least a quarter tank of gas in it. Which is what I got it with. So I rented the truck about 10:30am and had it back by 4:45pm that day with the same quarter tank of gas in it when I left. I did go over the 75 miles i s

Had a great experience renting a cargo van. Scheduled the rental online. Came in to pick it up and Tyler was very helpful. The van was very clean and in great shape. Drop-off was quick. I'll definitely be back next time I need a uhaul.

Amazing service!! Found myself stuck in Seattle with a broke down vehicle I had fixed a week before at my dealership. Called 4 other U-Hauls in the area and was either ignored, brushed off, or answered by an automatic voicemail. Called the Kent location and Cedric answered as soon as I dialed. Dude really went to bat for me, hooking me up ASAP with a truck at a different location and a trailer they had on-site. This let me get what I needed to tow my broke down vehicle half-way across the state at a reasonable rate instead of paying $800 to have it towed back! When I arrived the next day, Tyler helped me out immediately despite the fact I was a few hours late. He helped get me set-up with the trailer. Had absolutely no issues towing that back even though this was my first time having to

just called this location to find out about renting a truck because there web add states they do rent trucks, but by the greeting over the phone you would know that. I had to ask if they rented trucks and the answer i received was just a plain YES. There was not customer service provided at all. It was a question and answer session. I asked a question and got a yes or no response with attitude. the is not not the friendliest place tp work with, or the friendliest guy to work with. Tyler does not know how to provide customer service. I would not recommend this location for truck rental.