United Auto Towing

Absolutely worst company ever! Literally impossible to contact, number goes straight to an answering service and no one responds. Insurance company of person that rear ended me is responsible for all fees yet I just received a bill via certified mail. They kept my car and conveniently forgot to inform me that town of Tonawanda police require me to go to station and obtain a tow release from them (apparently the only station that does this). So they keep my car, won’t respond to calls, continue to charge for storage, then send me a bill when I’m not responsible. Definitely reporting to BBB!! DO NOT ALLOW THIS COMPANY TO TOW YOUR CAR!!!!!!!!!!!!!!!!!!! My car should have only been there max 2 days!

Absolute nightmare I called from the hospital the first time then when released I called again JAY was the person that I spoke to that told me he would have the owner call me back, I never received a call back! Jay was very rude and abusive to me and threatened me that he wasn’t going to allow my tow company to take my car unless I paid $2000 that’s more then I make in a month because I’m disabled. The Kenmore police told me to ask about what options I had. I offered to give the title to the car but was told I owed $2000 plus $200 Jay threatened me wouldn’t allow me to get my cane of belongings and told me that he was putting a lien on my title that I offered to sign over to the owner who he refused to give me his name and told me I would owe over $9000 dollars by the time a lien is pu

Regulation states this business needs to make my car available to me everyday including weekends. Not only was I unable to make an appointment because nobody calls back or answers the phone. Their website says they open at 8:30am. It is currently 9:20 and I have been here since 8:30am and nobody is here. I am unable to retrieve my car and now late for work. This business is making it impossible for me to get my things and they need to have their contract with the town of tonawanda ended immediately. Edit: one week later and they are still illegally holding my car and refusing to allow insurance to collect it despite me giving them the release for on Monday. This business is a nightmare.

Worst experience I ever had. Owner is greedy and take advantage of your situation. I had an accident, and Tonawanda police asked Atkinson service to tow our car(Dodge Dart-2015) for 1 mile to thier shop. Owner gave me $1000 bill for towing. When I told him $1000 is too much for towing 1 mile, he said he will make it $500 for you and asked me to give car title to him. He offered me another 50% discount. Means he offered me $250 for my car, and rest of $250 I have to pay for towing even after selling my car to him. Cars front was damaged but tyres, battery, entire passanger/back side were good. I requested him to make it zero-zero, but he knew I dont have any option. I can not tow back such car to my home or somewhere else, and on top I have to pay entire $500 bill. Also he denied to take

Getting into a car accident is never fun. Getting charged for a tow is not fun either. But the service here was really nice. I had Ethan help me out by bringing my car there and he gave me couple days till we got out of the hospital and had everything situated., he took my car for more money then it was worth and only charged me 200 instead of the initial 580. I had no insurance and he compromised. My car was covered in glass and he gave me gloves and made sure everything was safe. He also allowed me to use his phone charger. Most tow truck drivers I’ve met don’t even spare you words or have any thoughts towards your situation. I don’t understand all the negative reviews but the most recent review is me and I feel they did an exceptional job.