Universal Chrysler Dodge Jeep Ram

So I went to this dealership to find my dream truck and Scott the owner made that happen this is a family owned dealership even though they are very big in size they actually care about there customers and the owner Scott will personally make sure all your needs are met and you are satisfied with your purchase !! He went out of his way after my purchase to make sure everything that was promised was taken care of !! This man has a good heart and cares about his customers I personally want to say thank you to Scott !! You made my dream truck come true and it means a lot !! Thank you to all your staff and both your locations and a special thank you to Marissa for always staying in touch and taking care of my baby !! I’ll see you all soon when I come in to buy my wife’s Diesel Cummins from yo

KC area car shoppers: take the extra 30 minutes or so to check this place out. Holler at Anahi - she will get you taken care of. Super convenient car buying process, including the very nice dealership right off I70. On the day out there to purchase vehicle, I got a ride to little blue pkwy off I70 so I didn't have to leave my other car in Odessa and drive an hour the next day to come back for it. They picked me up and drove me the 30 minutes out to the dealership. It is a very nice, clean dealership. Customers can tell when a place is well run, and when not - and clearly this place is under good management. Very smooth, no nonsense experience. Refreshing to encounter a professional like Anahi who nails the entire experience. I will return as a customer and will refer.

We were in the market for an additional car. We knew exactly what we were looking for, but we were struggling with dealerships selling cars out from under us even though we called to make sure the vehicle was available, and let the dealership know we were on on our way to look at the car. We found cars on-line that were already sold, and we walked away from cars because dealerships were only giving discounts if you financed with their banks AND had a trade in. Neither of which we were doing. After a being extremely frustrated and ready to give up, we thought we would try Universal Chrysler Dodge Jeep Ram in Odessa as they had a vehicle that met our criteria. I called to check availability, and my husband when to check out the car. We ended up making a purchase; however, we didn't pur

Awesome dealership!! Hayden our sales guy was great and Andy the GM is awesome!! Andy did everything to get us out of our trade-ins and into our brand new SRT Durango! He's super nice, very knowledgeable and got us in and out in 3 hrs!!! Not 1 person pressured us into anything! Would highly recommend !! A++++++

Tanya responded promptly to my online search. She was extremely pleasant, helpful, and very patient, even calling me and personally guiding me through the credit process. When I told her what i needed in a vehicle, she hit the nail on the head right out of the gate and got the credit approval well within my budget in no time at all. When I got to the dealership, Asahi was waiting to assist me while I checked out the vehicle and test drove it. She too was friendly, patient and helpful. She guided me through the final steps in purchasing my vehicle, explaining each detail and answering all my questions. I was very impressed that they made me feel as though the main concern was that I got exactly what I needed amd not as if their goal was only a quick sell. I never felt pressured or rushed,