Upper Marlboro Ford Parts

One of the worst ford dealerships I have ever been to. This dealership does what they can to nickel and dime their customers. They have the audacity to charge fees on credit cards. Then they charge restocking fees if you accidentally get the wrong part. I returned an unused unopened item and I still had a restocking fee. Ford should be embarrassed for Upper Marlboro Ford in Maryland. And when I complained about the charge the person working behind the parts counter had a last minute remark to make me more furious about the situation. I make sure to not say anything back just because he felt he needed to have the last word. Ford you need to do better, this is ridiculous. DO NOT GIVE THEM BUSINESS!!!!!!

I was in the Upper Marlboro location the last day of September, mostly by accident. I wanted to sell my car and their location was much closer than CarMax. I'll give four stars and KUDOS to my Sales Associate, Alex W. His two forgivable errors include putting the WRONG lienholder name/address on the paperwork and then NOT giving me MY copies. Their other Associates, Robert M and Christian C were also super friendly on the 30th. Alex drove me home, about 8mins, and didn't ASK or LOOK in the flowers I had UNLOADED from Home Depot earlier. I stopped BACK IN the next day to get my copy of the Sale documents and was accused of STEALING a SCREWDRIVER the day before, by THREE DIFFERENT employees. They showed me a pic of me PICKING it up, I didnt recall but i realized I was getting their b