Valentine Insurance Agency

Wow....AGAIN WOW..So My auto policy was cancelled do to a error however it was resolved swiftly by Mark with So much professionalism and courtesy wow Thanks again Mark and Thankful and Humbled you'll never lose me as a client Mark enjoy your day 😇

normally don’t write reviews, but I feel compelled to speak up after my experience with Randy. His behavior was blatantly racist and completely inappropriate. Whether it was the offensive comments he made or the way he treated people differently based on their background, it was disturbing and deeply disappointing. Racism has no place anywhere — not in business, not in conversation, not in 2025. Randy’s actions reflect a lack of respect, professionalism, and basic human decency. I strongly advise others to think twice before supporting or engaging with someone who thinks this kind of conduct is acceptable. At your Rockford location!!

Agent Judy czapski is a really terrible agent. I asked her to cancel a policy and she never actually canceled it. I couldn’t get a hold of her for months of calling and left many messages, and she never called me back. Do not use her.

The lady in the front desk is very helpful. They also have good service and got me insurance fast when I really needed it being time sensitive.

Always helpful and a great insurance agent! Definitely would be my go to if I didn't get rid of my car when I moved to the city.