Valley Truck Parts Inc

They do not stand by their products at all. I’ve never have nor wanted to leave a review before but if I can keep others from getting burned by valley truck parts than at least some positive will come from my experience. I purchased a reman differential/ power divider through my local Peterbilt dealer. Less than 20k miles and 20 months later the input shaft snapped cruising empty down highway. I was told I would need to order a new reman differential and mine would get sent back to valley then id get reimbursed by the warranty. Well shocker they sold me two $5k + differentials and now wont honor their warranty. They have given a whole list of excuses and sent some images of broken parts that basically say if the damage is straight or crooked, Smooth or jagged or anywhere between they won

I have always bought from Valley. Everyone there is for the customer to make sure they are taken care of in the best way possible. Never a bad experience dealing with them!

I had an extremely frustrating experience with this company. I purchased an expensive Detroit transmission from them, and it failed immediately — the truck barely made it through the first test drive. It wouldn’t shift properly and constantly hunted for the right gear. To their credit, they offered to send a replacement and pay $1,100 for the warranty swap. Unfortunately, the replacement transmission had the exact same issues: shifting problems and a failed test drive. Strike two. Due to holiday shipping delays, they suggested we try swapping the controllers between units. While not ideal, we agreed — but that also made no difference. We sent one of the transmissions back for diagnosis, and a week later, a delivery truck showed up trying to return it — without any prior discussion. When

This company it's a joke, I return a 18 speed transmission under warranty and the tall me it was my fault. I have been driving for 17 years... don't lose your money here ok

Brought my drive shaft into be worked on. Found out from Kim that it was bent. I believe a previous shop that did work on it for me totally screwed it up. Kim told me that he could build me a new one in court of days and gave me a very fair price. Had it done in day and a half, with the price we agreed on. Put it back on my truck and no vibrations and smooth as glass. Kudos to the drive shaft department, thank you very much for the great job. Thank you Kim for the help. 2004 Dodge Ram 1500. 😀