Valvoline Instant Oil Change

I have or use to have a 2019 Chevy Silverado that I took in just for a oil change and ended up with what started as a oil change to cabin filter and filter under the hood and also rear diff fluid change first I was told the service was going to be only 100+ dollars but then once the work was done it went from 100+ to 280. And I did agree to the service because I never had a problem with their service prior before recent. When I got back back my truck went down due to the battery. So my truck basically sat up for two months. Once I got the battery I drove my truck for maybe a month and my truck started acting up. So then I had my truck towed to mechanic shop and they told me there was no rear diff fluids. So I went up there and talk to the assistant manager and I was told they would get b

If I could give absolutely no stars I would. Today all I wanted to do is get my inspection done. I pull up to the inspection line and a guy says it will be about 15-20 minutes till he’s done. I waited an hour and 45 minutes and still don’t get my inspection done. I got out ask asked what was going on. Another guy said, “all of these cars currently are transmission fixes and it will be about another 30-40 minutes.” I was livid that the first guy lied to me. I went back to my car and told the other three cars behind me what that guy said and proceeded to leave. They lost four customers today. I won’t be going back and would encourage others to find a better location to service you where you are not lied to. Waisted time

When I pulled into the bay I asked for an oil & filter change - only. After 15 minutes of banging and shaking my vehicle and people leaning down under my vehicle to talk to the guy in the pit, I asked what the problem was and what was he doing? "New guy" I was told. How can you not know where the drain plug in the oil pan is? It's not that difficult to find. And what was all the banging and shaking about? I then watched as they hunted around for where the oil filter was located and finally had to point out where it was for them. I then watched as they couldn't seem to put the oil filler cap back in place. It took 2 people to figure out how to put it back after I offered to do it myself. It's a very simple procedure - insert and twist. For some reason, everything seemed to be funny to the e

I had 2 wonderful back to back experiences. Antwane and Kylar were great on my car. So I went directly and got my husband's truck and Bilal, MO and Ameen were also fantastic! The whole team pardon the pun, "runs like a well oiled machine". Keep up the great work we will be continued repeat customers!

Everyone was very friendly and answered any question I had. They also assisted me with a radiator flush which I have not done the entire time I've owned this vehicle. I appreciate them helping keep the maintenance up on my vehicle. And I absolutely love that I don't have to get out of my car!!