Valvoline Instant Oil Change

I need more stars and way more praise for how helpful Nick was during my visit. My car died just before the entrance to the garages. Nick tried to jump/recharge it multiple times, but ended up having to physically move my car and replace the battery in the freezing weather. Then I had a flawless oil change, with really clear communication about why my car actually needed vs what was recommended. Nick saved my day, and I am beyond grateful for the incredible service I received. I’ve already had a few good experiences here, but Nick stepping up and not making me feel bad during an incredibly embarrassing break down truly solidified my loyalty.

Not honest facility. First, right when I pulled in they checked off that they looked at my AC and said it was “good.” I called the woman out on it, asking why she did that when they never looked at it, she apologized and fixed it. Next, they said my coolant was “empty, and that’s why my car was burning oil.” So I said please fill it, however when they did it only took half a quart - while my car radiator fluid capacity is over a gallon. 3) I asked for, and charges, for synthetic oil for my Honda Civic 2023. According to Honda, that oil type should be changed every 7,500 to 10,000. Yet the sticker they gave me said I needed an oil change in 3000 miles. When I pointed out the issue, multiple employees defended that synthetic oil needs to be changed every 3000 miles - just BSed me - one guy g

The young man who helped me with my oil change was very attentive, professional and had a friendly attitude. He helped me figure out some stuff I wasn’t sure about with my car and was super polite. He did a great job! I would definitely return after my experience.

Usually this location is very good. In fact I told my husband not to bring it to the mechanic for the oil change because I love how valvoline takes care of me. At the beginning of the service, I told them that the hood will latch but will tell me it's not latched. You have to play with the release on the passenger side so the light goes away. While in the middle of the oil change I hear them yell that they don't have my filter in stock. After some yelling between the techs they found a stack of them that hadn't been on the shelf. We get through the oil change he takes my payment, asks me to run the car, tells me to shut it down, and then 2 minutes later is motioning me out of the bay. My car is not running. I turn it on, pull up to him and asked about the hood, he said "it's latched I don

It was a very cold day in Concord.. Kim braved the elements to greet me and point me into the bay where the oil change would be performed. She. Trevor, and Matt got me in and out of there in a jiffy.. (sort of speak).. I appreciated Trevor and Matt for dealing with my cold, snow & ice covered car, the day after a lengthy snow storm in Concord. I have been a Jiffy Lube customer,since owning my Chevy Malibu in April 2025. Never used the service with prior owned vehicles. I enjoy the service, the professionalism, and hearing the safety protocols.. (I work for a railroad, so I completely understand the safety culture!) In short, I will be back 5000 miles down (or so) for the next oil change ! Thanks to Kim, Trevor, and Matt for taking care of the Chevy ! Jay