Valvoline Instant Oil Change

I want to take a moment to recognize the outstanding customer service at this Valvoline, especially Bobby, the manager. A few weeks after my oil change, I went to check my oil (my vehicle uses some between changes) and noticed my air box was cracked. I honestly couldn’t remember it being that way before, so I called Valvoline to let them know. I wasn’t looking for anything in return. I mainly wanted to make them aware in case something like this wasn’t being caught or communicated. Bobby went above and beyond. He took my information, reviewed the camera footage, and was completely transparent with me. He explained that it looked like the air box may have already been cracked, but also acknowledged that it could have happened during a previous visit since I’ve been a returning customer for

Bobby, Cheyenne, and Marcus were awesome. When I had questions (some of which were silly) Bobby answered them with patience and kindness. I was not pressured into purchasing things that I don’t have money for. These individuals were extremely empathetic and understanding of my financial situation and didn’t make me feel out-of-place for sharing. I will never go anywhere else to get my oil changed.. Valvoline in Helena is genuinely the BEST.

Howie the assistant manager is the best. So kind and honest, didn’t push any additional services just presented my options and did as I asked with a smile. #1 best valvoline, Howie for governor of Montana.

This business and their employees were knowledgeable, professional and gave the very best customer service I have had in a very long time. I will bring my vehicle here from now on. Thank you Howie, Max and Jayden. You all went above and beyond without hesitation. Thank you for being a breath of fresh air I didn't know I needed. I'll be coming back again. " hats off to you all "BYFLCIA"

The manager Bobby was very knowledgeable and professional. He made sure I was ok with anything they did before they did it. His team seemed to respect and like him and each other. I was in and out in what felt like 5 minutes. Great service and not pushy.