Valvoline Instant Oil Change

The team really seemed to get along very well. Nathan was my helper at the window, he obviously training a newer Employee, By the way he was talking to him. I brought donuts for the crew as a tip. They where very appreciative. Very polite group of young men. The newer Employee thanked me and told me to enjoy the rest of my day.

Seth and the guys are really great. The reviews were correct. They took care of my car and it needed a couple pricey things but the prices are very fair for a national company. They got a quarterly customer for as long as I live in Saratoga!

I was 100% satisfied with the service it was fast. In an out.. Why Im so disappointed is the next morning I noticed two spots of oil under my truck.. I got my creeper out slid underneath and it was covered in oil so 1 they didnt clean up the mess it makes taking oil filter off i Cleaned the mess myself.. day 2 oil spots again.. it was leaking oil from oil filter not being tight enough and the oil drain plug appears to be have over tightened because I checked with torque wrench and its good and still leaking so I ordered new drain plug.. Disappointed. Honestly this is the first and last time someone other than myself will change my oil..

Stopped by for a state inspection. For context, the state inspection website says that this Valvoline provides inspections for EV's. I pulled up and a guy came out and asked what I wanted. I asked for an inspection and he said "We don't touch EV's." I get the tension of an EV showing up to an oil change location but a) take your company off the state site and b) don't be rude. I definitely won't be back!

I took my vehicle in for a NYS inspection and was told by the manager and assistant manager that my rear brakes "weren't looking so hot". I asked if they passed or failed and after the third time the assistant manager stated it would fail. I took my keys and took it to a small town shop who thoroughly examined the entirety of the rear brakes and components thereof. They found no issues in the condition or operation of the brakes and passed the vehicle with no issue. The manager was rude and incompetent.