VanDevere Kia Service

I am very faithful to this dealership. I have never had an issue with any car I’ve gotten here. This is my fifth car. My big issue is with the service department. 2 plus hours for an oil change and an ignition recall fix, and tire rotation. TWO HOURS. I normally get pre-authorization and go to my regular mechanic but I have prepaid oil changes and the recall fix was free so thought why not get it done at once. There was so many people waiting for service that there was nowhere to sit. I think scheduling needs to be trained on how to schedule. Above and beyond this my service advisor Steve was very nice, funny, and friendly. I laughed when he asked if I bought the car there when “VanDevere” is plastered on the back window. The quality of the service seems fine but you literally have to

An EXCELLENT dealership to get a car from. Very pricing, excellent staff, and the first time I’ve ever actually been comfortable with bringing my car back for service to keep my warranty alive. Cam and Brandon are EXCELLENT explorers and both deserve 100 pickles for their attention to detail and service. So happy with my car and happy to go back again, I recommend this specific dealership to ANYONE! I went to the Kia of Streetsboro and it was awful, the folks here really do care about their customers and it shows.

My sales man, Robert was excellent, and he knows what he is doing. He made sure that I was happy before anything else. I will definitely recommend whoever is looking for a new car go there they will look out for you

I want to thank Olivia at the service center for stepping up and escalating my issue. Her dedication and professionalism helped me get the resolution I was hoping for. I truly appreciate the extra effort she put in—it’s not every day you come across someone who genuinely cares about the customer experience. Olivia is a real asset to the team!

I absolutely love Kia’s service center and my fave service advisor is Olivia Pace, I may get on her nerves lol but she always is super sweet and kind to me and my Seltos which I call the chiefs mobile.. if your ever there stop at her area!!!