VIP Tires & Service

VIP has always been very good. Just had snow tires installed. Asked if I could have my van back by noon because we have some work scheduled and VIP had my van ready in a little over an hour after we dropped it off and they also found a broken TPMS sensor and replace it at a very good price. I will get my van service only with VIP. Very good responsible team. Would recommend VIP for any automotive care.

Overall, a decent experience with some room for improvement. I was greeted at the desk by friendly staff, and everyone else I interacted with was pleasant as well. My oil change was completed quickly, and the price was about average compared to other places I’ve used. What I didn’t like was that my oil change turned into an opportunity to “inspect” other aspects of my vehicle. At no point did I request this. I understand that businesses may be trying to make up for lost revenue with state inspections going away, but this isn’t the right approach. It comes across as pushy and is more likely to frustrate customers than build trust.

Woke up to a dead battery on Super Bowl Sunday. I called VIP in Bedford, Nh and they were able to replace my battery on short notice. It was a great, professional, experience. I’ll definitely be going back.

Wife took in for an oil change. Everything went fine until they called her in the middle of the day and told her she NEEDED to get the cabin air filter changed. Never told price or anything along those lines. And in the middle of working she accepted not know what it even was. They proceeded to charge 120 for a cabin air filter alone. I called as a man to get pricing on the same work. Which totaled somewhere in the 80's for pricing. Then decided to follow up on the website and see what their price was online. 36!!! Will never go to a VIP again.

Can’t recommend this place enough! Was able to make an appointment online, and was in and out in record time for my state inspection. Granted my vehicle is new, but their customer service is top notch. Very personable and professional.