VIP Tires & Service

I had the best experience at the Concord location today. My daughter's car needed a new battery. Got there right when they opened. Cory was very professional and got the car in right away. Very thankful for the quick turnaround time. Highly recommend and would definitely go back.

0/10, horrible service. Never go to these branches. If I could give them 0 stars I would. They put the wrong tires on my car. They also claimed I had a broken tie rod. I'm a manager at honda so I brought my car (a honda) in to get looked at. Tie rods had 0 play and were perfectly healthy. Diagnosed by a certified honda technician. I was also promised a price on tires which wasn't true. The gentleman on the phone gave me a quote "out the door". I asked for everything to be included. I've called multiple times, talked to a agent via chat multiple times. I've been waiting for Jeremy, the district manager to call me and get this situated which he hasn't done in 3 weeks now. No one's helping, no one's even trying. Go to a mom and pop shop instead, they scam and lie.

VIP Tires & Service was a phenomenal experience! After scheduling tire replacement online at two other establishments (Kia dealership next door, and Tire Warehouse down the road) and experiencing both places not ordering the tires I selected when showing up for my appointment, I was legitimately losing hope of getting my tires replaced before the end of the year. Thankfully, VIP Tires & Service not only successfully ordered the tires, but also read the notes on my order confirmation asking them to call me to verify the tires were indeed in shop before my appointment. Customer service was prompt and friendly, the waiting area was clean and comfortable, and bonus points for a window into the shop to see the techs performing service on my vehicle. Overall a great experience, and definitely

I’ve never used them for tires before because I forgot they were there. Called the usual tire places in Concord, NH and no one had what I wanted. One person actually tried to get me to drive an hour and they only had two of four tires. Great way to waste time. VIP came up in a Google search so I called. Felicity answered and she was awesome to work with. Didn’t have what I wanted but she offered an alternative (no one else did) and answered all my questions quickly and professionally. Scheduled me same day. She and the other gentleman behind the counter had personalities and were great to deal with. I’m moving all of my six cars to them.

You can’t beat the prices, and the technicians don’t pressure or upsell. However the wait time is pretty long. They make appointments however the last two they said they were 15 minutes behind and it was 45 min before my truck was pulled in. Total wait times was an hour and a half and an hour and 45 for an oil change. So if you are in a rush pay more and go to jiffy lube.