VITALIA Mentor

While my mom is not ready to take the next step into assisted living, after visiting Vitalia in Mentor, I know this is a place I would want her to stay. Every part of it is beautiful, the facility inside and out, the amenities and the staff... Especially Joanna, she was a wonderful hostess and has been in touch since our visit.

I am so grateful for our staff that show up every day with a smile on their face. When you walk in, Amy is always there to greet us and help us. She feels like she is another daughter and always takes care of us and our needs at the front desk from mail to scheduling to packages! Thank you, Amy, and all of our girls at the front desk - you make a difference in our day!

There is a complete dereliction of duty by the staff here. My Mother went without medication and was feeling awful. They blatantly fail to follow up with family questions and will not call you back. Do not be fooled by a nice facility. Do not be fooled by promises that your loved one will have activities. It's simply not true. I find it morally unacceptable for this place to call themselves assisted living. This is far from the truth. It hurts our families heart that their lack of staffing, lack of compassion and complete lack of accountability is happening in plain site. We're taking our loved one out of there at the very first chance we get. It's completely unnexceptable that someone can go without their medication. Even worse that they won't call a family member b

Highly recommend Vitalia. From the start with their wonderful marketing duo, to the team of directors they have assembled, to the quality of interior and exterior finishes, it was worth the wait for opening this week! The staff have treated my mom like she is their own family and it already feels like the definition of community.

My Mom has been a resident of Vitalia Mentor since the first week it opened. As any business has had its ups and down - I can say we have experienced the same with Arrow/Vitalia......it is just the world today......but one thing shines clear. The staff there cares about my Mom. They listen to us. They pull together when they are short staffed. My mom is safe there. She has friends there. I do not lose one night of sleep over her safety or well-being at Vitalia. I believe having the executive team of Mark and Chloe has made an enormous impact on the spirits of the residents and progress in transparency. They feel heard. When you see the genuine hugs between staff and residents - the smiles on the residents’ faces - you know your person is in the right place.