Volkswagen Of Lake Charles Service

I bought my first Benz from VW last month and the experience was AWESOME. Our sales person was so easy going and the process was seamless. The manager is fantastic and is running a great team. I had trouble with my sunroof not closing 2 days after purchase, and they were SO QUICK to get the car fixed for me, it was amazing. Forever grateful for the experience and the team.

I came in randomly for services, my car engine light and tire light came on and i wanted to get a diagnostic to see what was wrong with my vehicle. The goal of my visit was to simply get whatever I needed fixed however, after speaking to Marlon at services and letting him know I just fixed 2 leaks he respectfully suggested that I considered looking into another car. I was putting more money into my vehicle then needed which was true. After walking around the dealership I was approached by Mailka and Katlyn who both were very helpful in my decision making process. They took the time out to get to know my likes and dislikes and only took me to the vehicles I Would be interested in if I decided to purchase. I wasn’t sure if I wanted to buy which didn’t stop them from assisting me they both