Volkswagen of Springfield Service Center

Joseph was completely useless. He had horrible customer service and delayed my appointment multiple times. He did not want to work with me and tried to charge me a ridiculous amount of money to not even assure me to fix my car. He was rude over the phone. He told me that I don't know anything about my car and he has people working for 20 years that know more than me. He told me information that was incorrect on multiple occasions about the service that was done. All around horrible service I will never be working with Springfield Volkswagen ever again.

Worst place ever, my son brought his car here for a new car key, This location held his car for 2 months and still no new key. They kept trying to milk him for more money but still no key. The place they send for a new key kept cutting the key wrong. We eventually got it towed to another VW and just like magic after one week my son has a key. Customer service in is horrible and no help. They wanted almost 800.00 for a key because the place kept cutting the key wrong which is their fault not my son. I will strongly recommend not to come here. I may get a lawyer to look into this scamming dealership.

I have serviced my Volkswagens here since they opened. The staff is wonderful, and I have never had a bad experience.