Volkswagen Service Center

Everything was okay. I did not appreciate being offered three levels of vehicle service. My best mechanics (for my older cars) are straightforward about what needs to be done rather than playing games with offering options. The staff at Hansel are very nice but I don’t trust that they will just tell me what needs to be done so I do that with minimal decision making. I have maintained all my cars faithfully in accordance with standard maintenance practices. The “options” that are offered are the key difference between dealing directly with actual mechanics versus dealing with sales people. This erodes my trust in the service provider. I had asked that my car (all electric) be charged so I could make it home (I travel one hour each way to see this particular dealership service provider). Th

Kirstin at service dept is awesome! Very communicative and supportive in our regular and warranty service for our 2019 bug. Love the partnership!

The Service Center in my 5 year experience, has been exceptional, consistent, and courteous at every interaction. Special shout out to Kirstin. She is an exceptional employee, always informative, future thinking and helpful. Double checks everything, advises of next steps and future maintenance needs. Love the Uber service as well.

No communication in last 3 days about my steering wheel. I drove up, had pictures taken and had to reach out initially to get an update. Why do I have to chase down communication and any updates?? This is a brand new car and I'm not happy . Update. Since the initial visit, the service staff has gotten better in communication with me and I've been happy thus far .

Kirstin always takes good care of my automotive needs, the techs took the time to detect a slow leak in the tire and replaced it. Thank you for always going above and beyond and getting to the root of the problem! The service team at Hansel VW are the best!