Volvo Cars Cape Cod Service Center

The service department discuss the warning lights and assured me I could safely drive my vehicle. They made me a convenient appointment and provided me with a loaner car. The service representative was very pleasant and asked a series of questions about the alert engine light and the conditions which might have caused it. Then they asked permission to text me updates. Several hours later they said they were running a software update that should remedy the situation and said I could pick up my car by 5:00 . When I came to pick my car up it was washed and clean inside and out. No charge. Thank you’s and smiles. Great experience.

The service at Volvo cars of Cape Cod was excellent. Andrea is focused on customer service. She communicated with me beforehand and during the repairs. Bryan is very attentive as well. Always a very pleasant experience. The team was able to fit me in as I needed the car to drive off cape and I had warning lamps on that needed immediate attention. Again a very professional experience.

I first want to say, our contact with Andrea, our service advisor has been excellent. She has been receptive to our needs and questions, and has been fantastic to deal with. However, our dealings with the service department, and Bryan Wells the service manager in particular has not been anywhere close to meeting our expectation. WE brought our car in because there was water under the passenger seat. The service dept could not figure out how it got there and said it appeared that my wife left the window open. She is adamant that she did not. After 3 weeks having our car in the shop, and $4700 worth of damage the car was returned to us. It was our assertion that the issues was with the car, and as such covered under the car warranty. The dealership and Volvo USA disagreed and we had

We arrived from out-of-state with no appointment needing a headlight replacement. The service provided was prompt and professional. The facility is clean, modern and well appointed. We were most impressed with the service writer and the customer waiting area. Good job by all. Thank you!

My service advisor, Andrea, checked me in efficiently, giving me the option to communicate with her via text or phone. They promptly diagnosed the problem, and I agreed to have it repaired. The repair was well done, and I no longer have a ‘check engine’ light popping up on my dashboard. Andrea handled all details pleasantly and efficiently. I was very happy to have had a loaner for the day. I am pleased with the repair and would certainly return to Volvo Cars in Hyannis.