Walmart Auto Care Center

Jenny the service writer was amazing she was very talkative to me and I was going through depression and she helped me through it.🥰

Went in for a flat repair they said they could not fix it. Understandable the tires are only six months old so I asked him put a new tire on the front but they did not. They just put me a new tire and told me I had to put it on myself $130 later I’m putting it on in my driveway.

This place really is hit or miss and it has everything to do with constant short staffing. If they have people in to work the service is normal. The problem is they are never fully staffed. I have visually witnessed the desk associate ignore almost every phone call so don’t bother with that. It really is a joke most of the time. I have spent countless hours waiting to have a vehicle serviced. It’s best to bring it in and have someone pick you up. I waited a long time to make this review and am generally a very patient person, but it is time for upper management to do something about this atrocity of a department in an otherwise well ran Walmart.

The wait time is insane. 4 hours for a headlight restoration. Independence has always had this issue so its not new. If you have the extra time go to Bartlesville they get you in and out with no issues. Here once again, and even though there's hardly anyone it's a 3 hour wait. Endless people coming to get their car that was suppose to be done an hour ago, they've not even started! Walmart stop being cheap and hire more people!

It's a hit and miss. Sometimes I have really good quick service, other times no. Yesterday, Feb 21, 2023, I went in at 8:30 am for an oil change. I was told there was one worker and until more came in, no one could get any service. I was thebonly customer. There was also a paper sign on the register that said that staff was short, so they were only doing tires and oil changes. I was told that 9am, more people were supposed to be there. I shopped a bit, at 8:57 am I left, other workers still hadn't shown up. Walmart: If you don't have reliable help, shut it down. I wasted my time when I could have gone somewhere else. It's not fair to dump all the work in that department on one mechanic, including shelf stocking. They didn't go to school to stock a shelf. Hire better or shut it down.